Frequently Asked Questions

My Account

 
 
  1. How do I log on to My Account?
  2. What if I forget my password?
  3. I know I am using the right password, but I still can not log in.
  4. Is the data I view on the Internet secure?
  5. What other ways can I access or send information about my student loan applications?
  6. How is the information collected from me online used?
If you still have questions, e-mail us at general@accessgroup.org.
How do I log on to my account?

Our login process is changing at the end of May. Read about our new Assured Login.

To login, you must use your Social Security number and a password.

If you are new to the site, Register to set up your account and password. Enter your Social Security number and date of birth in the appropriate fields. You will be asked to select a password and a security question to verify your identity in case you forget your password.
What if I forget my password? On the login screen, click "Forgot your password?" to retrieve your password.
I know I am using the right password, but I still can not log in. Passwords are case sensitive. Make sure you type in your password exactly as you did when you set it. On the login screen, click "Forgot your password?" to retrieve your password. If you are still unable to log in after retyping it in the correct case, call Access Group at 800-282-1550 to request a new password.
 
Is the data I view on the Internet secure?   All data that you see via My Account is encrypted with our Secure Socket Layer (SSL) software. The RSA encryption key used by our SSL software makes it virtually impossible for an unauthorized user to read the data supplied in My Account. SSL encryption software is the industry standard for user data safety.
 
What other ways can I find or send information about my student loan applications? By phone:
Customer Contact Center
800-282-1550 9 a.m. to 8 p.m. ET (Monday-Friday)

By fax:
Customer Contact Center
302-477-4080

By e-mail:
general@accessgroup.org

By mail:
Attention: Customer Contact Center
Access Group, Inc.
P.O. Box 7430
Wilmington, DE 19803-0430
How is the information collected from me online used? All information collected from you by Access Group is used to process and maintain your loan. See our privacy policy for details.
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