Contact Us    

Reach Us By Phone
9 a.m. to 8 p.m. ET (Monday-Friday)

Toll-Free Customer Contact Center Line
800-282-1550

Outside the U.S.
302-477-4000

Fax Number
302-477-4080

Mailing Address
Access Group, Inc.
P.O. Box 7430
Wilmington, DE 19803-0430

Credit Reconsideration Address
Access Group, Inc.
P.O. Box 7430
Wilmington, DE 19803-0410

Street Address
Access Group, Inc.
5500 Brandywine Parkway
Wilmington, DE 19803

Access Group Payment Operations
P.O. Box 822349
Philadelphia, PA 19182-2349

Borrowers In Repayment
Find Your Servicer
Need Access Users
www.needaccess.org
School Administrators
Find Your Account Executive
Contact School Services
Job Applicants
recruitingservices@accessgroup.org

 

 

 

 

 

 

 

Questions About Your Account
accountaccess@accessgroup.org
E-mail questions about application or account status. NOTE: E-mail is not a secure method of communication because it may be intercepted by third parties. Please do not include any sensitive or private information, such as Social Security number or date of birth in your e-mail correspondence to Access Group.

Changes to Your Account
changes@accessgroup.org
E-mail any changes or missing information from your application to this address except for your signature and signature date.

General Inquiries
general@accessgroup.org
E-mail any other questions about Access Group, including loan pricing and eligibility.

Direct Disputes
To dispute any information on your credit report regarding Access Group accounts, please put in writing your Access Group account number, your name, your address, your telephone number, the loan or loans being disputed, what is being disputed, the basis of the dispute, and documentation supporting your dispute (i.e., copy of credit report, police report, account statements, etc.). All disputes must be sent to:

Credit Reporting Disputes

PO Box 7808
Wilmington, DE 19803-0808